National Customer Code
Energy Brokers are a signatory of the National Customer Code for Energy Brokers, Consultants and Retailers
The guiding principles of the Code are:
- Customer centricity – we will put customers at the centre of our business and make decisions based on what is in their best interests.
- Transparency – we will provide clear, accurate and relevant information to help our customers make informed choices.
- Fit for purpose – we will ensure that our products and services are responsible, accurate and meet our customers’ expectations.
- Accountability – we will be responsive to our customers’ needs and take prompt, appropriate action if they make a complaint to ensure continuous improvement.