National Customer Code

Energy Brokers are a signatory of the National Customer Code for Energy Brokers, Consultants and Retailers

The guiding principles of the Code are:

  • Customer centricity – we will put customers at the centre of our business and make decisions based on what is in their best interests.
  • Transparency – we will provide clear, accurate and relevant information to help our customers make informed choices.
  • Fit for purpose – we will ensure that our products and services are responsible, accurate and meet our customers’ expectations.
  • Accountability – we will be responsive to our customers’ needs and take prompt, appropriate action if they make a complaint to ensure continuous improvement.

Some of our Clients